The Customer Service Profile™ is an effective Customer Service Hiring and Training Assessment
Keeping your customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more.

Five versions of this assessment are available – four that are specific to the areas of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.

The Customer Service Profile identifies six behavioral characteristics and two proficiencies that are essential to extraordinary customer service.? trust?tact?empathy?conformity?focus?lexibility as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes.

The Customer Service Profile produces four reports:
The Placement Report
A Job Match Percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company.

The Coaching Report
Identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees.

The Individual Report
Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business.
The Company Perspective Comparison Report
The Company Service Perspective indicates differences between an individual’s responses and the company’s perspective in relation to customer service.