For many, managerial roles are new, confusing, and ill defined.
This training assists in the transition from worker - supervisor or supervisor -manager.

• Roles such as coach, leader, mentor, evaluator are defined and discussed:
• The new relationship of the manager with internal and external customers and contacts are identified
• What does it take to be successful as a manager:
• Separation yourself from being " one of the good ol boys"
• Successful characteristics of a leader are identified
• Legal liabilities - areas of concern such as " Protected Classes", practical suggestions in day to day management: when to request management assistance when legal pitfalls present themselves.
• Introduction to the social styles of the manager and how this impacts their role as mentor, coach, counselor and confronter.

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